Refund policy

NVRSTOCK Return & Refund Policy

Last Updated: August 14, 2026

At NVRSTOCK, we want you to be satisfied with your purchase. Because our products are sourced and shipped directly from our suppliers, please review the following policy before placing an order.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

The item must be unused and in its original condition.
The item must include all original packaging and accessories.
The product must not have been installed, modified, painted, or damaged.
You must provide your order number and reason for the return.
Certain products may have additional return requirements.

Important: Car modification parts must be test-fitted before installation. Once a part has been installed, we may not be able to accept a return.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery.

Please provide:

Your order number
Photos of the item
Photos of the packaging
A description of the issue

If the issue is confirmed, NVRSTOCK may provide a replacement or full refund at no additional cost.

3. Change-of-Mind Returns

If you simply changed your mind or ordered the wrong product, you may request a return within 30 days of delivery.

Return shipping costs are the customer's responsibility unless the item was defective, damaged, or incorrectly shipped.

4. Vehicle Compatibility

Customers are responsible for confirming that a product fits their vehicle before purchasing.

Please verify:

Year
Make
Model
Trim
Body style
Generation
Product specifications

NVRSTOCK is not responsible for returns caused by purchasing a product that is incompatible with your vehicle when the correct fitment information was provided on the product listing.

5. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping costs are generally non-refundable unless the return is due to an error on our part or a defective/damaged product.

6. Non-Returnable Items

The following items may not be eligible for return:

Installed or used parts
Modified or altered products
Products damaged after delivery
Products missing original packaging or accessories
Custom-made or personalized products
Clearance or final-sale items
Items returned after the 30-day return period

7. Supplier & Delays

NVRSTOCK works with third-party suppliers and fulfillment partners. Shipping times may vary depending on product availability, destination, customs, and carrier delays.

A shipping delay does not automatically qualify an order for a refund if the order is still in transit.

If a package is confirmed lost by the carrier, NVRSTOCK will work with the customer to determine an appropriate solution.

8. Refused or Unclaimed Packages

If a package is refused, rejected, or left unclaimed by the customer and returned to the supplier or sender, the customer may be responsible for return shipping and any applicable fees.

9. How to Request a Return

To request a return, contact NVRSTOCK Customer Support with:

Subject: Return Request – [Order Number]

Include:

Full name
Order number
Product name
Reason for return
Photos/videos when applicable

Do not ship an item back without receiving return instructions from NVRSTOCK. Unauthorized returns may not be accepted.

10. Product Installation

NVRSTOCK recommends that products involving electrical systems, body panels, lighting, steering components, or other vehicle modifications be installed by a qualified professional.

NVRSTOCK is not responsible for damage caused by improper installation, modification, wiring, misuse, or installation performed by the customer or a third party.

11. Policy Changes

NVRSTOCK reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on our website with an updated effective date.